STORE POLICY
Customer Care
Have a question about an order, a custom design, or anything else? I'd love to hear from you — email me directly at truptiscraft@gmail.com or use the Contact form, and I'll get back to you as soon as I can.
Most pieces are made to order by hand: small items typically ship within 1–2 days, and larger or custom pieces take about 5–6 days to complete. Custom orders are always welcome — just reach out with your idea and I'll work with you on the details. For cancellations, damages, or returns, see our Shipping & Returns policy, or check the FAQ for quick answers to common questions.
Privacy & Safety
Your privacy matters. When you place an order, we collect only the information needed to process and ship it — your name, shipping address, email, and payment details. Payments are processed securely through Wix Payments and PayPal; we never see or store your full card information.
We don't sell or share your personal information with third parties, except as needed to fulfill your order (such as shipping carriers) or process payment. If you sign up for our newsletter, we'll only use your email to send occasional updates about new designs, workshops, and offers — you can unsubscribe at any time.
Wholesale Inquiries
Interested in carrying Trupti's Craft pieces in your shop, or placing a bulk order for an event? I'd love to talk. Email truptiscraft@gmail.com with a bit about your business or event and what you're looking for, and I'll follow up with details on pricing, minimums, and lead times.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments